ETS: 24/7 Virtual Carefor Seniors at Home
No cameras.
- 24/7 audio alerts
- Plug and play install
- No cameras
For the hours between caregiver visits, ETS gives your family another way to know someone will find out if something happens. It listens for events, not conversations, and when it raises an alert, our team is told and calls. It’s optional, and your family decides.
In New Jersey, call (973) 315-5323.
Endurance Technology Solutions, ETS, is optional 24/7 audio monitoring from Endurance Home Care. It listens for events, not conversations, uses no cameras and alerts our team so a person can respond promptly. Your family decides whether to use it.
No cameras, and no one listening in. Just a way for the people who know her to hear when something happens.
ETS stands for Endurance Technology Solutions. It’s an optional part of our service that stays in the house between caregiver visits. The install is plug and play, it’s audio only, and there’s no video of any room.
The audio platform runs around the clock and raises preventative and emergency alerts. When it does, the alert comes to our team, the same people who look after your family’s care, and a person calls. An alert reaches our team typically within 15 minutes of the event, and we’re usually on the phone within 5. Overnight, that’s not an answering service or a queue: it’s a dedicated team whose entire job, all night, is to watch and to call.
What happens when an alert comes in
There are three parts, and only one of them is technology. The rest is people.
The signal, inside fifteen minutes
The audio platform listens around the clock and raises preventative and emergency alerts. An alert typically reaches us within 15 minutes of the event happening in the home. Raising the alert is the technology's whole job.
A person, inside five
The alert goes to our office team of nine, and we're typically calling within 5 minutes of receiving it. Through the night a dedicated overnight team watches and calls. The people receiving your alert are the same staff who schedule and support the caregivers going into homes here, not an outside call center.
The response, and it's human
A phone call first. Then a caregiver already nearby, the family reached directly, or emergency services, depending on what the situation needs. What changes is how quickly somebody knows.
In Connecticut and New Jersey, most families worry more about being alone in the house than about being unreachable by phone. If that’s the bigger worry, a caregiver on the hours you set may help more: safety supervision from a caregiver in the home. ETS adds to the in-person care our caregivers give, and it’s complimentary while someone is on service with us.
What's in the house
24/7 audio alerts
The audio layer is on all day and all night, and it’s audio only. No cameras, no video, nothing pointed at a doorway. Most families soon forget it’s there.
What it records
Putting a listening device in your mother’s home is a real decision. Here’s what it records, who can hear it and who decides.
- Is it recording all the time?
- Ten-second audio snippets, captured on an event rather than as a continuous recording. There is no camera and no live listening feed of the room.
- How long is the audio kept?
- 30 days, then it goes.
- Who can hear it?
- Endurance office staff and management, a team of nine. Not a call center, and not the vendor's staff on our behalf.
- Who decides whether it goes in?
- Your family does. An optional exhibit the client signs as part of the Client Service Agreement. It's optional, and care works just as well without it.
- What about the caregiver, or a visitor?
- Because it is an exhibit to the care agreement, the household knows the system is in the home. It listens for events rather than to people, so a caregiver or a visitor going about an ordinary day is not being recorded or reviewed.
- What if it stops working?
- Endurance supplies the modem, so the system does not depend on a household's own broadband. No outage to date.
The people behind it
An ETS alert comes to Endurance Home Care itself, to the staff who already know the household and the schedule. Same agency, same registration, same phone number your family already has.
In Connecticut and New Jersey, households coming out of a hospital stay often start with transitional care for the first 72 hours home and keep ETS running once the caregiver hours taper.
- Technology
Audio only, plug and play install, no cameras.
- Your choice
Optional. Your family decides whether it goes in.
- Where
With Endurance care plans in Connecticut, New Jersey and New York.
Connecticut License HCA.0002450 · New Jersey License HP0435100 · Connecticut DPH License 9915786 (Endurance Home Health).
- Connecticut License: HCA.0002450
- New Jersey License: HP0435100
- Connecticut DPH License: 9915786, Endurance Home Health, Connecticut Department of Public Health
ETS beside caregiver hours
Most households run both
Caregiver hours cover the parts of the day that are hard. ETS listens through the hours between visits, often the middle of the night. The two work together, and the schedule can change as needs do.
The hours between visits. Audio alerts around the clock, sent to our team.
The visit itself. Company, meals, errands, reminders and, where it’s needed, hands-on personal care. We provide personal care in Connecticut and New Jersey. In New York we provide companion care, by the hour, overnight, live-in or around the clock.
book a home care consultationETS is complimentary while someone is on service with us. For the caregiver hours, Endurance is private pay. If there’s a long-term care insurance policy, your family can use it. We go through the policy with you at the consultation and help with the policy paperwork.
long term care insurance
Questions families ask about ETS
What is virtual care for seniors at home?
Virtual care for seniors at home pairs simple technology with people who respond. ETS from Endurance Home Care is optional 24/7 virtual care through 100 percent audio technology, with a plug and play install and no cameras. When it raises an alert, it notifies Endurance so the team can respond promptly. It works alongside in-person care from our caregivers.
What does remote monitoring for elderly care track?
ETS listens around the clock for events, not conversations. When something happens, it captures a ten-second audio snippet. It doesn't record all the time, and there are no cameras or video. Your family decides whether to use it.
Who responds when ETS sends an alert?
Alerts go to Endurance Home Care itself: our office team at 60 Long Ridge Rd in Stamford, who respond promptly, the same people who schedule and support the caregivers going into homes, not a separate monitoring company. They call, then reach a caregiver, the family or emergency services, depending on what's needed.
Is ETS a medical alert or medical monitoring service?
No. ETS listens for events and routes alerts to our team for a prompt response, so human help stays close. It doesn't diagnose or treat anyone, and it works alongside the help a caregiver gives.
Does ETS require cameras or complicated equipment?
No cameras. ETS runs on 100 percent audio technology with a plug and play install, and there's no video in the home. Endurance supplies the modem, so it doesn't depend on your own internet connection.
Questions about ETS? Let’s talk.
Call our care team. We’ll explain how ETS works alongside your parent’s care, with our own team on the other end of every alert, and your family can decide whether it’s right for your home.