For care managers, discharge planners, elder-law and LTC professionals
A clear path from referral to the right support at home.
Hourly, overnight, live-in and 24-hour home care in Connecticut, New Jersey and New York. Who we can help, how the handoff runs and how we keep you informed.
What can Endurance Home Care accept as a referral?
Endurance Home Care accepts referrals for companion care and hands-on personal care, by the hour, overnight, live-in or around the clock, including help after a hospital stay and one-to-one support inside assisted living. We provide personal care in Connecticut and New Jersey. In New York we provide companion care, by the hour, overnight, live-in or around the clock. We confirm coverage and fit before contacting the family, and we keep the referrer informed. When skilled nursing is needed in Connecticut, our separate company, Endurance Home Health, can work alongside us.
Each kind of care and schedule is described on our home care services.
If you’re a geriatric care manager
You’re not making a referral so much as subcontracting part of a plan you wrote and are still accountable for. What you need in writing is where our lane ends: who advises your client, who re-assesses, and what comes back to you from inside the house. How we work with geriatric care managers lays that out as a two-column table before you make a first referral.
Scope
What our caregivers help with
Set out up front, so you can refer with confidence.
- Personal care: bathing, dressing, grooming, toileting and moving safely
- Mobility support and supervision around identified risks in the home
- Medication reminders, with the limits stated to the family in writing
- Meal preparation, homemaking, laundry and household routine
- Companionship, activity and engagement built around the person's own interests
- Transport to appointments, the pharmacy and community activity
- Hourly, overnight, live-in and 24-hour schedules, and one-to-one support inside assisted living
- Regular family updates, with a named Care Manager to call
Medication help from our caregivers is reminders. For skilled nursing, home health aides or therapy in Connecticut, our separate company, Endurance Home Health, can work alongside the daily support we provide.
The handoff
Five steps, and you hear how each one goes
You send the referral
Phone or email, whichever is faster for you. Give us the market, the care model you have in mind, the hours, and how the family likes to be contacted. We don't need the clinical record.
An acknowledgement naming the advisor who has it
We confirm scope and market before contacting anyone
We check the town, the hours and the kind of help before anyone calls the family. If something doesn't fit, you hear it from us first, not from your client.
A yes, a no, or a specific caveat, back to you
We contact the family
On your terms and theirs. If you want to introduce us yourself, we wait. If you want us to lead, we lead and copy you on where it lands.
Confirmation that contact was made, and by whom
Assessment, plan, and match
The same process any family gets. Where you're still involved, you get the care plan summary with the family's permission. We don't send it as a matter of course.
The written care plan, shared with consent
You're told how it went
Started, declined, referred on, or stalled, including when the answer is unflattering to us, we close the loop with you so you know where your client stands.
A close-the-loop note, whatever the outcome
Make a referral
Phone is fastest. Email works too.
There's no need to send clinical records. The town, the hours and the family's preferred contact are enough to start.
Our care team
(203) 936-6847New Jersey (973) 315-5323Connecticut and New York on the first line, New Jersey on the second. Tell us it’s a professional referral, and ask for the care advisor covering the client’s town.
Written referral
Use the contact page and mark it as a professional referral. Include the market, the hours, and the family's preferred contact.
Credentials and memberships
Accredited ByBBB Accredited Business, A ratingBetter Business Bureau · view the source
Corporate PartnerALCA Silver Corporate PartnerAging Life Care Association · view the source- Licensed InHomemaker-Companion Agency registration HCA.0002450Connecticut Department of Consumer Protection · view the source
- Licensed InHealth Care Service Firm registration HP0435100New Jersey Division of Consumer Affairs · view the source
Endurance Home Health
Connecticut DPH License 9915786
Separate Connecticut home-health credential issued by Connecticut Department of Public Health.
Questions referrers ask
What information do you need to accept a referral?
The town or ZIP, the care model and hours you have in mind, the family's preferred contact, and anything we should know before we call. There's no need to send the clinical record.
Will you tell me if you can't take it?
Yes, before we contact the family. We check the town, the hours and the kind of help first, so you have an answer before your client does.
Can you work alongside a home health or hospice provider?
Yes. Daily-living support running alongside a clinical plan is one of the most common arrangements we run, and we coordinate around the clinical schedule. In Connecticut, our separate company, Endurance Home Health, provides skilled nursing, home health aides and physical therapy.
Do you pay for referrals?
No. There's no fee and no commission, so there's nothing your client would ever need explained.
How do you handle client information?
The named advisor for that market handles the referral. We don't share the family's information back to you without their permission, even though you're the one who sent them, and the care plan goes to you only with their consent.