Endurance Home Care privacy policy

Effective 27 July 2026 · last updated 8 October 2026

This policy describes what this website does, which is deliberately very little. The site’s own code sets no cookies. It loads one third-party script on every page, an advertising measurement tag, which may set cookies of its own. Beyond that, the site keeps two records: what you type into the Care Plan form and choose to send, and a note of which of our phone numbers or email links was tapped, and on which page.

What is collected

Three things reach us, and they arrive by three different doors. Nothing on this list is gathered for its own sake, and none of it is asked for before it is needed.

1. When you ask for a consultation

   Your name

   So the person calling back knows who they are asking for

   A phone number or email

   So we can reach you at all

   What you tell us about the situation

   So the first call starts further along than the beginning

2. When you call the office

   The number you called from

   So a dropped call can be returned

   Notes from the conversation

   So you do not repeat the story to the next person

3. When you read the site

   Ordinary web request information

   The routine record any website receives when a page is served: the page requested, the time, a browser identifier, and an IP address

   Third-party trackers

   One advertising measurement tag, which tells us when a visit, or a tap on one of our phone numbers, followed one of our ads. This site loads no other analytics script, no third-party chat widget, and no font from a third-party host. Two pages show something from Google: a map on the Greenwich page, and a video player there and on Why Endurance, which loads only when you press play

   Cookies

   None set by this site’s own code. The advertising measurement tag may set its own, and your browser settings can block them

   Site interaction events

   When one of our phone numbers or email links is tapped, the site records which one, the page, the time, the kind of device, the approximate town the visit came from, and how the visit arrived, for example from a search engine. No IP address is kept with it. It is built so that a care note, a diagnosis, your name, your phone number, your email, or a ZIP code can never be included in that record

   Chat assistant

   The question box on every page is the site’s own, built into this website, and it is automated: its answers come from this website’s pages. Nothing you type into it is stored or sent to us. Your browser remembers the topics you tapped until you close the tab, and your text-size choice. The site counts which topics are opened and when a call button or the Care Plan is used in it, never with your words, your name, your contact details or your ZIP code. A Care Plan sent from the chat is handled exactly like one sent from the form

How it is used

What you send is used to coordinate care and to talk with you about it. That is the whole of it. A consultation request is a request for a phone call, so the information in it is handled as what it is: the material needed to return that call and to arrange the help being asked about. Inside the agency it reaches the people doing that work and stops there, because a coordinator who is not on your household’s schedule has no reason to read it. Anything a specific service agreement requires us to share is set out in that agreement, in writing, before it is signed.

Keeping it, and your choices

The rules for using this website are in our terms.