For geriatric care managers and Aging Life Care professionals
You wrote the plan. We staff it, and we stay out of your lane.
Live-in home care across Connecticut, New Jersey and New York, and hourly or around-the-clock care in New Jersey, in Fairfield and New Haven counties, Connecticut, and in Westchester County and Manhattan, New York. Send us your plan and we staff it: your assessment stands, your client hears advice from you, and what happens in the house comes back to you in writing.
How does Endurance Home Care work with a geriatric care manager?
Endurance Home Care staffs a care manager’s plan. We don’t write a competing one: assessment, care planning and every word of advice to the family stay yours. We bring the caregivers, the schedule, the supervision, the backup plan and the callout cover. We provide personal care in Connecticut and New Jersey. In New York we provide companion care, by the hour, overnight, live-in or around the clock. Everywhere we work, your caregiver’s notes come back to you dated, so you can see what’s changed since your last visit. We’re a Silver corporate partner of the Aging Life Care Association, and we don’t pay or take a referral fee either way.
We confirm the town, the hours and the kind of help before your client hears from us, every time. Each kind of care is described on our home care services.
The risk you’re managing
The risk isn’t that the agency fails. A failing agency is visible, and you replace it fast. The risk that costs a care manager a client is the agency that succeeds: caregivers in the house four days a week, trusted by the family, gradually becoming the voice that answers questions that are yours to answer. Nobody plans it. It happens because someone’s standing in the kitchen when the question comes up, and answering feels like the easy, friendly thing to do.
So the commitment is specific: when a family asks our caregiver or advisor what to do next, we tell them it’s a question for their care manager, and we let you know it came up. That’s not a rule someone handed us. It’s because a family getting care-management opinions from two directions ends up worse off than if either of us had stayed in our lane.
The mechanics of referral, scope, and market coverage are the same for every professional we work with, and they live on our referral page for professionals. What’s here is specific to you.
What you get, in practice
- Field observation, datedWhat a caregiver saw in the house that day, described as it happened.
- A named caregiver and a named backupYou can tell a client exactly who's coming, by name.
- Answers before the family is contactedIf something doesn't fit, a no reaches you first, always.
- Escalation routed to youA change that touches the care plan reaches you before it reaches the family.
- A closed loop, including the lossesStarted, declined, or stalled, you hear how every referral went. A partner who only hears about the wins can't calibrate anything.
Where the line sits
Two lanes, written down before the first referral
The right-hand column lists the limits we're agreeing to, before a single case comes through the door.
| What you are comparing | You, the care manager | Endurance |
|---|---|---|
| Who assesses and writes the care plan | Yours. We implement it. We don't rewrite it. | Operational intake only: access, routine, risks in the home, and what a shift has to cover. |
| Who advises the family on level of care | Yours. We route the question back to you and tell you it was asked. | Never, including when the family asks us directly. |
| Who recommends facilities or providers | Yours. We don't keep a recommendation list. | Never, including our own additional services. |
| Who staffs, schedules, and supervises caregivers | Off your plate. We carry the staffing, scheduling and cover. | Ours. Hiring, matching, cover, callouts, and supervision. |
| Who reports what is observed in the home | You interpret it. Ours is the raw observation. | Ours. Dated and specific: it describes, it doesn't reassure. |
| Who bills the family, and for what | Yours, for care management, on your own terms. | Ours, for care hours only. No referral fee flows in either direction. |
| Best fit when | Always. Nothing here is negotiable when a referral comes in. | The plan's written, and the open question is who carries it out reliably on the days you're not there. |
| Another option may fit better when | Nothing. It doesn't shrink because we're busy, or because a family asked us instead. | Clinical care, which stays with the clinical team. In Connecticut, our separate company, Endurance Home Health, provides skilled nursing. |
Every row in the Endurance column is a commitment we make before your first referral, so the lanes are settled from the start.
The handoff
Six steps, and an artifact at every one
A step that ends with nothing in writing is just a promise. Each of these six leaves something you can put in front of a client.
The plan comes to us. The file doesn't
Your care plan, the hours, the market, and how the family likes to be approached. We don't need the clinical record, and we'd rather not hold one.
An acknowledgement naming the advisor who has it
We confirm scope and staffing before the family hears from us
Town, hours and whether the help needed is help we provide. If it isn't a fit, you hear that before your client has been given any expectation.
A yes, a no, or a specific caveat, back to you
Operational intake, run against your plan
Access, routine, risks in the home, preferences, and what a shift has to cover. It reads as an implementation of your assessment, because that's what it is.
A staffing brief, sent to you first
The match, and why it's that person
A named caregiver, the reasoning behind the match, and the backup. You'll know who's coming, so you can tell your client by name.
The named caregiver and the cover plan
Field observation, dated, on your cadence
What a caregiver saw in the house, set down in plain words. It's written for you, so you can see what happened between your visits.
A dated observation note, with consent
Escalation goes to you before it goes to the family
A change that touches the care plan is yours to interpret. We report what we saw, and you decide what it means for the plan.
A note to you before the day is out
Credentials and memberships
Accredited ByBBB Accredited Business, A ratingBetter Business Bureau · view the source
Corporate PartnerALCA Silver Corporate PartnerAging Life Care Association · view the source- Licensed InHomemaker-Companion Agency registration HCA.0002450Connecticut Department of Consumer Protection · view the source
- Licensed InHealth Care Service Firm registration HP0435100New Jersey Division of Consumer Affairs · view the source
Endurance Home Health
Connecticut DPH License 9915786
Separate Connecticut home-health credential issued by Connecticut Department of Public Health.
Looking for the family-facing explanation instead? What a geriatric care manager does, and whether your family needs one covers the role, the fee shape and how to vet one.
Questions
What care managers ask us first
Will your caregivers give the family care-management advice?
No, and it's the one commitment we won't bend on. If a family asks our caregiver or advisor what they should do next, we tell them that's a question for their care manager, and we let you know they asked. We don't recommend facilities, we don't weigh in on level of care, and we won't tell a family they need more hours in a conversation you're not part of.
Do you re-assess a client I have already assessed?
No. You wrote the plan and you're the one accountable for it. What we run is an operational intake: access, routine, preferences, risks in the home, and what the shift needs to cover. If anything in it seems to conflict with your plan, we bring it to you first. Your client doesn't hear about it from us.
What do I receive once care starts?
Dated field notes from whoever was in the house that day. They describe what a caregiver saw, so you can judge it for yourself. Changes in routine, a refusal, a fall or near fall, a shift in mood or appetite, anything noticed that couldn't be explained. With your client's consent, it lands on whatever cadence you set.
Can you work alongside home health, hospice, or a private-duty nurse?
Yes. It's one of the most common arrangements we run, and we coordinate around the clinical schedule. In Connecticut, our separate company, Endurance Home Health, provides skilled nursing, home health aides and physical therapy.
Do you pay referral fees to care managers?
No. There's no fee and no commission, so there's nothing your client would ever need explained. Aging Life Care Association members work under a code of ethics that treats a referral fee as a conflict of interest, and we respect that.
Are you an ALCA member?
We're a Silver corporate partner of the Aging Life Care Association, a membership relationship with the organization.
What happens if a placement isn't working?
You'll hear it from us, and you'll hear it early. A caregiver match that's quietly failing costs you more than one we caught and replaced in week one, because the version your client remembers is the one you recommended.
To start a referral, call (203) 936-6847 or use the professional referral path. Care plans and household details shouldn’t travel by unencrypted email: ask us for the secure route when you call.
Connecticut License HCA.0002450 · New Jersey License HP0435100 · Connecticut DPH License 9915786 (Endurance Home Health).